Frequently Asked Questions

Do I pay tax ?

The French sales tax will be applied to orders shipped to the E.U. (20% rate)

Is it safe to place an order ?

SAINT JAMES uses the services of a third party to process credit card transactions. Saint James’ employees do not have access to your credit card information and no information is stored on Saint James’ server. Payments are secured by an SSL certificate.

How do I place an order ?

Click on "Add to cart" for each item you want to purchase. Click on "Shopping Cart” or “Checkout” to finalize your order.

Will I get a receipt with my order ?

Yes, you will receive an email receipt when you place the order and a printed packing slip will be included in your package when your order ships. It can be used to return merchandise. If you have created an account, you will also find your order history by logging into the My Account section of the website.

What are the online payment methods ?

We accept the following: American Express, Visa, Mastercard, PayPal, and ApplePay.

All the payments are secured by an SSL certificate.

Will my credit card be charged immediately ?

Yes, your credit card will be charged when your place your order. When you enter your credit card information and click "order now" on the final review page, we will give you an order confirmation number. You will also receive an email confirming that your order has been received within a few minutes.

How will I know that my transaction has been accepted ?

We will immediately email you an order confirmation – please make sure to add Saint-James.com to your “safe senders” list in order to prevent our communications from being blocked by spam filters.

How do I track my order ?

A confirmation email including your order’s tracking number will be sent once your order has been shipped. You may check the status of your order by visiting the UPS website or directly from your account on Saint-James.com.

How do I cancel my order ?

If for any reason you must cancel an order, please contact our customer service by phone +33 2 61 41 05 56 or email at boutique-internet@saint-james.fr. Please note that we can not cancel an order after it has been shipped.

Do I have to create an account to place an order ?

You do not need to create an account to place an order. You can checkout as a guest. However, creating an account makes it quicker to place an order by saving your profile information and address book. You can also track your order history in your account.

When should I receive my order confirmation email ?

The order confirmation email is sent to you as soon as your payment has been confirmed. If you do not receive anything after your order, remember to check your spam folder.

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