Frequently Asked Questions

What are the shipping fees ?

Shipping is free for any order above 170€.

For orders under 170€, shipping fees are 8€90.

Can I get an invoice for my order ?

Your invoice is available in your customer account. You can download a pdf version.

Just click on the "Orders" tab, and select the one you want. Once the order selected, click on the "Download the invoice" button.

What can I do if I'm not home when my order is delivered ?

Your Saint James' order will be delivered by Colissimo. If you're not home at the time of the delivery, Colissimo or their local partners will reach our to you to reschedule the delievry or pick up your package at a Post Office.

I haven't received my package, what can I do ?

First, please check your order delivery status on the tracking page, available in your customer account.

If the tracking information states that your package has been delivered, please check your mailbox and/or porch. You can also ask your neighbours, in case they received it for you.

If your package is still nowhere to be found and no calling card has been left for you, please contact us by phone +33261410556 (from Monday to Friday, 8am - 6pm, Paris time) or by e-mail using boutique-internet@saint-james.fr

How long does it take to receive my order ?

The delivery is handled by Colissmo. It usually takes 4 to 7 business days (Monday to Friday) to receive an order, once you've received the confirmation email.

Where does Saint James ship ?

Our orders are shipped by Colissimo in Europe.
Items purchased on this website can only be delivered to Europe.

For deliveries in France, please visit our French website.

For deliveries in the US, please visit our American website.

How long will it take for me to receive my order ?

Please allow SAINT JAMES 1-2 business days to process your order, in addition to the shipping method selected at checkout. If for some reason, the item you have selected is unavailable, you will be notified via email.

We offer FREE shipping to the EU with the following services: Colissimo

Once your order has shipped, you will receive a shipping confirmation email enclosed with a trackable link that allows you to track the progress of your order to you.

Our delivery service might be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.

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